Disconnections

 

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Peak Time Disconnection's:

All subscribers are subject to possible disconnection during peak usage times (generally from 7:00pm to 10:00pm). These peaks do not occur very often, if at all. This is due to our good modem ratio. You only become eligible for disconnection after your minimum connection time (2 hours or 60 minutes, depending on plan conditions) has been exceeded. If you are "Peak Time Disconnected" you must remain off-line for 30 Minutes for your connection time to be reset. After which, you can then log back on for another session. You will also receive an automated E-mail from our server, informing you that you were Peak time Disconnected. We do stress that this type of disconnection is rare these days, due to our large number of dial-in lines.

Idle out Disconnection's:

If our dial in server detects that there has been no data activity on your connection for 30 minutes, then it will disconnect you. So be sure to use your connection when you are online. Web surf, sending or receiving email etc.

Other Disconnections:

If you experience other disconnections not due to the Peak Time or Idle Out programs, then it could be due to the any of the following:

  • Outlook Express : If you are getting disconnected just after processing email, check to see if "hang up after sending and receiving" is enabled. You can find this setting while running Outlook Express under "Tools" then "Options" and select the "Connection" tab.
  • Call Waiting : If you have this, disable it before connecting to the net as when someone tries to call you, the call waiting beeps can cause your modem to disconnect or retrain down to lower connection speed. Constant retrains will cause pauses in downloading data.

    To turn Call Waiting off :

   

    To turn Call Waiting on:

   

    To check if Call Waiting is on or off :

   

A handy tip for our customers to automatically turn off Call Waiting at the time of connecting to Omninet is to include *44 just in front of the dial-in number. 
Example:  The dialin would normally have for Albany 

0198331283

Just change this to 

*44 0198331283

 

  • Other telephones/devices, especially Telstra's Touchfone 200 & 400 series may cause disconnections due their power tapping the telephone line every 20 minutes or so. In some cases the Touchfone 400 will not allow a successful connection at all.
  • Your 56k modem may be too aggressive in attaining a high connect speed. You may want to try limiting the speed that your modem will connect at. You will need to refer to the +MS or equivalent  AT command in your modem manual. The typical syntax for the +MS command would be +MS=,,,41333 , but this can vary. For instance, the Rockwell HCF modems use +MS=,,,,,41333 . For greater information on AT commands you can visit http://www.808hi.com/56K/ . Another simple trick is to place 2 commas (,,) directly after the phone number (i.e. 98410090,,). Just one note, this two comma trick may not work on some modems. Some modems like the Motorola SM56 require  a  %B42 in the extra settings for the advanced properties of your modem to reduce your speed to around 42k.
  • For some customers in rural areas, electric fences can be a problem. If you have one on your property, try turning it off to see if it improves your connection. If your neighbour has one, you might try calling him/her to ask them to just turn theirs off just for a little while. Hopefully the cows and sheep won't try a breakout
  • Adjusting the modem port settings can improve some connections. To test this go to "my computer" then "control panel" and then "modems" left click your modem once and then click "properties" just below and then select the "connection" tab and then click the "port settings" button. 


  • Telephone Line noise can also cause modems to drop their connection. If you feel you have this problem, call Telstra faults and report the problem.
  • Faulty wiring in your connection on the wall or in your telephone extension lead may also cause disconnects.

If none of the suggested remedies fix the problem, then feel free to call us

Free Telephone Support: 1300 204 735
(9am - 9pm Mon-Sat. Excluding public holidays)
Email: support@omninet.net.au