For Telephone support call us on 9842 5055 Customer Advice 1. If your experiencing a computer problem we always recommend rebooting your computer first and reconnecting to see if the reboot has cured the problem. 2. If the problem is constantly disrupting your ability to web browse and check email then write down any error messages and  call support and we will try to help you  resolve the problem. 3. Always try to disconnect the phone line from ADSL/NBN modem during a thunderstorm to reduce the chance of lightning damage to your modem. 4 . Be careful about opening email attachments, even from friends as they might have a virus. Buy a virus scanner and keep it up to date. Backup important data onto floppy or other storage media. 5. Supervise children when they are on the net or at least, talk to them about stranger danger (online chat). 6. Beware of Bank Scams in your email. There has been an increase of attempted email bank scams where criminals will try to obtain your online banking details such as your customer number and password. It is important that you do not respond to any emails asking you to confirm your details or to click on an attachment. The attachment may be a Trojan program that records your keystrokes when entering your online banking site.  Please report all bank scam emails to WAScamNet@docep.wa.gov.au 7. Reporting Child Pornography. The Australia Federal Police has a web page providing advice. If you receive emails containing child pornography, please report it to National-OCSET-OMC@afp.gov.au

Email problems Please don't email Omninet Support if your experiencing email problems - we may not get your message or you may not get ours. The best thing is to call us direct on 98425055.  Keep your virus scanning/prevention and firewall  software up to date and be careful about opening email attachments. It is highly improbable that your bank will ask you to confirm anything through email. If in doubt about a suspect  email,  ring your bank. Tips/advice on Avoiding Spam (Unsolicited Email) : 1. Use a unique username so that spammers can't guess it too easily. asmith@ or bill@ is an easy one for spammers to guess. 2. If you do get spam, Never respond or ask them to remove you from thier list. This only confirms to them  that the email address works.  3. Be guarded about who you provide your email address to. Some companies will sell their databases containing your particulars  to others. If you have to provide a email address, maybe provide a temporary or secondary  address. 4. If you are getting too much spam, think about changing your email address. i.e. Ring Omninet and ask to delete your old one and create a new one. It's easily done between 9am ~ 6pm WA time Mon-Fri. Removing Spyware Omninet recommends SpyBot  or Malwarebytes to remove unwanted spyware from your PC.  Spyware - A general term for a program that surreptitiously monitors your actions. While they are sometimes sinister, like a remote control program used by a hacker, software companies have been known to use spyware to gather data about customers. The practice is generally frowned upon.

Important Details ....